Moody Clouds > How Apple store handle their customer when their new macbook has problem?

A UK college student bought a new macbook this month. But, unfortunately, his macbook got problem when he is working on final project.
He has video blog this macbook crashed journal. And, you can see how Apple store treat their customer when they have problem.

Video 1 of 2: Explain his macbook book problem before he go to Apple store.



Video 2 of 2: Result after he come back from Apple store.